WorkTracer is an inexpensive Windows based software package for small to medium sized repair shops. It is very simple to use; your staff will require no special training, just a basic understanding of Windows. As well as streamlining the tracking and management of repairs, the program has a point of sales module which manages sales of merchandise.
Features of WorkTracer

Flexibility :
Easy one-time setup procedure
Choice of date format and currency symbol
Up to three taxes on labor and sales
Password protected functions (including all setup commands)
Management of repair tickets
Flexible labor rates
Customer accounts
Print & email invoices
Set up your own text for contracts, invoices and receipts
Option to print company logo on contracts, invoices and receipts
All reports exportable in csv format (eg to Excel)
Barcode compatible
Receipt printer, cash drawer and pole display compatible
Data file backup function
POS for merchandise sales
Printable manual (HTML document)
Graphical work scheduler
Export customers' mail merge file
Flag for priority tickets
Print barcoded ticket labels
Attach photographs to equipment
Accept merchandise orders
Read customer data from TrackEasy rental software
Print account statements
Reminders for equipment recall
Manage quotations
Manage refunds
SMS text messaging to customers
Accept advance payments and part payments
Manage warranties
Reminders for tickets (eg waiting for parts, due on ... )
Option to round change to nearest 5 cents (Canada) Editable field names
Employee commissions
Option to print invoices in Dutch or Norwegian
Check status of work tickets online
Annual service contracts
Track referrals

Reports:
List customer details
Customer's ticket history
List stock details (highlights stock requiring reorder)
Labor summary (by employee)
Receipts (for specified period)
Revenue (for specified period)
Open tickets
Merchandise sales and work history
Tickets requiring account payment
Tickets requiring collection
Tickets with incomplete work
Charges for tickets
Summary report on tickets
Summary report on sales
Equipment history
Stock reorders
Account activity
Stock locations
Reminders
Status of open tickets
Status of stock orders
Quotations
Warranties currently in effect
Employee utilization
Deposits held